Account Manager

Profound
New York, San Francisco, Boston, Singapore, London
Workplace: OnsiteFull timeUSD 70,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["CRM","Pipeline management","Communication","Negotiation","Stakeholder management"]

Account Manager at a SaaS company responsible for managing a portfolio of 40-50 accounts, driving renewals and upsells, and collaborating with Sales, Product, and Engineering to ensure customer success and adoption. You will lead executive business reviews, manage the renewals pipeline, and align customer goals with product capabilities in a fast-growing environment.

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FursaFursa
Profound
Profound
10 months ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Account Manager at a SaaS company responsible for managing a portfolio of 40-50 accounts, driving renewals and upsells, and collaborating with Sales, Product, and Engineering to ensure customer success and adoption. You will lead executive business reviews, manage the renewals pipeline, and align customer goals with product capabilities in a fast-growing environment.
Location: New York, San Francisco, Boston, Singapore, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
  • •Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
  • •Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
  • •Build organizational maps of customer deployments to expand relationships and impact
  • •Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets

Pay and Benefits

Salary: USD 70,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of SaaS experience in account management, renewals, or expansion sales
  • •Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
  • •Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
  • •Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
  • •High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
Experience:3+ yearsSaaSAccount managementRenewalsExpansion sales
Skills:CRMPipeline managementCommunicationNegotiationStakeholder management
Languages:English
Tech Stack:CRMSalesforceCRM dataERP

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn