Customer Success Engineer

Hightouch
Toronto, New York
Full timeCAD 90,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Multitasking","Self-starter","Adaptability","Communication","Teamwork","Intellectual curiosity","Humility","On-call readiness"]

Work directly with customers to ensure they get maximum value from the platform by answering technical questions via Intercom, Slack, phone, or email. Read and interpret API documentation, understand how SaaS tools (CRMs, ESPs, ERPs) work, and collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. You’ll also join an on-call rotation to support critical issues and continuity.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hightouch
Hightouch
2 days ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Work directly with customers to ensure they get maximum value from the platform by answering technical questions via Intercom, Slack, phone, or email. Read and interpret API documentation, understand how SaaS tools (CRMs, ESPs, ERPs) work, and collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. You’ll also join an on-call rotation to support critical issues and continuity.
Location: Toronto, New York
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support all users to help them get the most value from the platform
  • •Answer customer questions via Intercom, Slack, phone, or email
  • •Interpret API documentation and understand customers’ data/building blocks
  • •Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations
  • •Participate in an on-call rotation to provide timely support and continuity

Pay and Benefits

Salary: CAD 90,000 - 115,000 annually
Equity and Bonus:Equity
Perks:EquityIso OptionsHealth Insurance

Key Requirements

  • •2+ years in a customer-facing role (not necessarily technical)
  • •Technical background through experience or education
  • •Be conversant in SQL or willing to learn basics and advanced topics
  • •Strong discovery and interpersonal skills
  • •Excellent verbal and written communication skills
Experience:2+ yearsCustomer-facingSaaS
Skills:Organizational skillsMultitaskingSelf-starterAdaptabilityCommunicationTeamworkIntellectual curiosityHumilityOn-call readiness
Languages:English
Tech Stack:IntercomSlackAPI documentationSQLCRMsESPsERPsSaaS

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn