Glean

1 month ago

Designated Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Designated Technical Support Engineer at Glean, dedicated to providing proactive and reactive support for select customers. You will own issue prioritization, drive resolution plans, create runbooks and knowledge articles, troubleshoot API and product issues, and collaborate across teams to improve support and product, enabling customers to maximize value from Glean’s AI-powered Work AI platform.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own the proactive and reactive support for designated customers by prioritizing issues for your assigned customer(s).
•Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them.
•Be available to your assigned customers via collaborative communication channels consistently to ensure timely responses and updates on issues.
•Create and maintain customer-specific runbooks and knowledge articles.
•Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries.

Key Requirements

•Strong technical troubleshooting skills with experience diagnosing REST API issues and debugging logs to resolve customer issues.
•Experience in Customer Solutions Engineering, Support Engineering, or Professional Services.
•Hands-on experience with cloud platforms (GCP, AWS, or Azure) and SaaS-based system integrations.
•Familiarity with SSO, SAML, and OAuth, plus network troubleshooting.
•Excellent communication and ability to document issues and contribute to knowledge bases.

Experience:Enterprise SaaSAIKnowledge management

Skills:CommunicationProblem-solvingDebuggingDocumentationCustomer service

Languages:English

Tech Stack:REST APISAMLOAuthSSOLinuxKubernetesSQLGCPAWSAzureGitHubJiraConfluence

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Glean

1 month ago

Designated Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own the proactive and reactive support for designated customers by prioritizing issues for your assigned customer(s).
•Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them.
•Be available to your assigned customers via collaborative communication channels consistently to ensure timely responses and updates on issues.
•Create and maintain customer-specific runbooks and knowledge articles.
•Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries.

Key Requirements

•Strong technical troubleshooting skills with experience diagnosing REST API issues and debugging logs to resolve customer issues.
•Experience in Customer Solutions Engineering, Support Engineering, or Professional Services.
•Hands-on experience with cloud platforms (GCP, AWS, or Azure) and SaaS-based system integrations.
•Familiarity with SSO, SAML, and OAuth, plus network troubleshooting.
•Excellent communication and ability to document issues and contribute to knowledge bases.

Experience:Enterprise SaaSAIKnowledge management

Skills:CommunicationProblem-solvingDebuggingDocumentationCustomer service

Languages:English

Tech Stack:REST APISAMLOAuthSSOLinuxKubernetesSQLGCPAWSAzureGitHubJiraConfluence

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn