Technical Support Engineer-Sales

Salesforce
Indianapolis, Atlanta, Seattle
Workplace: OnsiteFull timeUSD 80,900 - 122,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Analytical skills","Problem-solving","Customer focus","Prioritization"]

Own the end-to-end technical customer support experience for Salesforce platform products, including Sales Cloud. Triage, diagnose, and resolve complex issues by investigating system behavior, identifying root causes, and coordinating with cross-functional teams and Product Engineering for critical escalations. Deliver onboarding support and discovery sessions, guide customers on best practices and configuration/architecture, and build a sustainable knowledge base while mentoring using the Swarming troubleshooting model.

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FursaFursa
Salesforce
Salesforce
1 week ago

Technical Support Engineer-Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end technical customer support experience for Salesforce platform products, including Sales Cloud. Triage, diagnose, and resolve complex issues by investigating system behavior, identifying root causes, and coordinating with cross-functional teams and Product Engineering for critical escalations. Deliver onboarding support and discovery sessions, guide customers on best practices and configuration/architecture, and build a sustainable knowledge base while mentoring using the Swarming troubleshooting model.
Location: Indianapolis, Atlanta, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end customer technical support cases from diagnosis through resolution.
  • •Diagnose and resolve complex issues related to Salesforce platform products, including Sales Cloud, and investigate root causes using internal tools.
  • •Coordinate critical/high-priority escalations with cross-functional teams and Product Engineering when needed.
  • •Provide onboarding support and technical discovery sessions, guiding best practices, product configuration, and architecture to accelerate adoption.
  • •Create and maintain technical documentation/knowledge base articles and mentor team members using the Swarming troubleshooting model.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
  • •2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
  • •Experience troubleshooting software applications and debugging code, including Java-based applications.
  • •Strong understanding of database concepts, data management, and SQL.
  • •Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Experience:2+ yearsTechnical supportSoftware engineeringCustomer-facing technical roles
Education:Bachelor's in Computer Science, Engineering, or related technical discipline
Skills:CommunicationAnalytical skillsProblem-solvingCustomer focusPrioritization
Certifications:Salesforce Administrator (ADMIN201)
Languages:English
Tech Stack:Salesforce platformSales CloudJavaSQLHTMLJavaScriptCSSAPEXTableauAI/LLMConversational AIAI orchestration frameworksSpiffOwnCRMA

Eligibility

Nationality:US National

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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