Braze

1 month ago

Team Lead, Email Deliverability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of deliverability experts and own a book of business, providing advanced email deliverability guidance to customers and internal teams. Promote best practices, drive strategic deliverability initiatives, and collaborate cross-functionally to improve client outcomes and Braze’s email programs.

Location: Chicago

Workplace: Hybrid

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide advanced deliverability support to our customers and our internal teams.
•Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
•Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development.
•Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust.
•Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention.

Pay and Benefits

Perks:EquityHealth InsuranceRetirementRsusLearning StipendParental Leave

Key Requirements

•Experience coaching or mentoring email deliverability consultants to influence team culture, satisfaction, retention, and performance.
•Very strong understanding of the email deliverability space, including technical concepts and best practice strategies.
•Consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction.
•High familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to navigate deliverability outcomes.
•Proven experience identifying and implementing process optimization to increase efficiency, reduce time-to-market, and support scalability.

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Braze

1 month ago

Team Lead, Email Deliverability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide advanced deliverability support to our customers and our internal teams.
•Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
•Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development.
•Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust.
•Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention.

Pay and Benefits

Perks:EquityHealth InsuranceRetirementRsusLearning StipendParental Leave

Key Requirements

•Experience coaching or mentoring email deliverability consultants to influence team culture, satisfaction, retention, and performance.
•Very strong understanding of the email deliverability space, including technical concepts and best practice strategies.
•Consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction.
•High familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to navigate deliverability outcomes.
•Proven experience identifying and implementing process optimization to increase efficiency, reduce time-to-market, and support scalability.

Skills:CommunicationLeadershipProblem-solving

Languages:English

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn