Manager, Global Enterprise Batch Services

Visa
Virginia
Workplace: OnsiteFull timeUSD 121,100 - 193,900 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Incident management","Documentation","Written communication","Continuous improvement"]

Lead global operations for enterprise batch processing, including workload execution, incident response, alert triage, client delivery monitoring, and operational readiness across distributed and mainframe batch platforms. Own batch service reliability by overseeing failures, SLA risk, and recovery coordination, while partnering with orchestration, engineering, MIM, databases, networks, and business stakeholders. Drive improvements through automation, runbook and process enhancements, and responsible GenAI adoption for predictive workload intelligence.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
3 days ago

Manager, Global Enterprise Batch Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead global operations for enterprise batch processing, including workload execution, incident response, alert triage, client delivery monitoring, and operational readiness across distributed and mainframe batch platforms. Own batch service reliability by overseeing failures, SLA risk, and recovery coordination, while partnering with orchestration, engineering, MIM, databases, networks, and business stakeholders. Drive improvements through automation, runbook and process enhancements, and responsible GenAI adoption for predictive workload intelligence.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead Global Enterprise Batch Services operations across shift-based coverage, ensuring batch monitoring, escalation, turnover, and timely service execution.
  • •Oversee batch job failures and production events, including SLA exposure, Control-M/ESP issues, and file delivery concerns impacting client or business outcomes.
  • •Triage incidents, alerts, changes, and operational requests for GEBS-supported services, including recovery coordination and executive-ready communications.
  • •Manage operational risk across supported services (settlement batch activity, IPDP and client file deliveries, DPS batch services, and related workflows).
  • •Improve reliability and efficiency by identifying recurring failures and alert noise, enhancing runbooks/processes, and expanding responsible GenAI use for summaries, knowledge retrieval, and predictive SLA-risk insights.
Travel: Low travel

Pay and Benefits

Salary: USD 121,100 - 193,900 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceWellness Stipend

Key Requirements

  • •5+ years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree, or 0 years with a PhD, or 8+ years relevant experience.
  • •5-8 years of relevant work experience.
  • •Strong client/customer-service mindset focused on operational reliability, accuracy, and timely communication.
  • •Ability to lead by example, remain calm under pressure, and make sound decisions during production-impacting events.
  • •Strong documentation, reporting, and written communication skills to translate technical issues into clear business language.
Education:Bachelor's
Skills:LeadershipIncident managementDocumentationWritten communicationContinuous improvement
Tech Stack:Control-M/ESPGlobal Workload OrchestrationMainframeGenAIITILDashboards

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor