Sr. Desktop Support Specialist

Yum! Brands
Louisville
Workplace: OnsiteFull timeUSD 64,600 - 75,900 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer support","Self-starter","Documentation","Incident resolution"]

Provide second-line PC/Mac support for 650+ global team members by provisioning, installing, troubleshooting, repairing, and upgrading desktops and peripherals. Analyze and resolve Windows and macOS issues, document ServiceNow Incidents/Tasks, and support video conferencing tools (Microsoft Teams, Zoom, Webex). Partner with the Hardware Asset Management team on local stock reconciliation, asset tracking, and loaner laptop monitoring.

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Yum! Brands
Yum! Brands
1 day ago

Sr. Desktop Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide second-line PC/Mac support for 650+ global team members by provisioning, installing, troubleshooting, repairing, and upgrading desktops and peripherals. Analyze and resolve Windows and macOS issues, document ServiceNow Incidents/Tasks, and support video conferencing tools (Microsoft Teams, Zoom, Webex). Partner with the Hardware Asset Management team on local stock reconciliation, asset tracking, and loaner laptop monitoring.
Location: Louisville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provision, install, troubleshoot/analyze, repair, and upgrade computers using standard systems analysis techniques and procedures, including modifying Windows registry entries and macOS PLIST files.
  • •Provide customer support and consulting on specific software/hardware needs, ensuring positive customer experience for 650+ users.
  • •Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner while working across multiple support and strategy teams.
  • •Create and maintain IT documentation of processes and procedures for testing, analysis, and timely issue resolution.
  • •Monitor, audit, and reconcile local PC/Mac stock and peripherals in partnership with the Hardware Asset Management team, including locating tagged assets and tracking loaner laptops.

Pay and Benefits

Salary: USD 64,600 - 75,900 annually
Schedule:4-Day Week

Key Requirements

  • •2+ years of technical support experience across a variety of hardware and software (desktops, laptops, printers, peripherals) and platforms including Windows and macOS.
  • •Experience with Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android).
  • •Basic network troubleshooting skills.
  • •Excellent communication skills with clients; ability to work flexible hours including being on call.
  • •Onsite requirement: work 4 days a week in Louisville; able to lift up to 30 lbs.
Experience:2+ years
Skills:CommunicationCustomer supportSelf-starterDocumentationIncident resolution
Certifications:CompTIA A+MCITP-EnterpriseMCSEMCSAMCDSTMicrosoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateJamf Certified AssociateJamf Certified TechJamf Certified AdminJamf Certified ExpertApple Certified Support ProfessionalApple Certified IT Professional
Tech Stack:WindowsMacOSActive DirectoryMicrosoft 365ServiceNowMicrosoft TeamsZoomWebexIPhone/iPadAndroidWindows OS registryMacOS PLISTVideo conferencing

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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