Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for new Compass customers in Bridgehampton, providing 1:1 support, training, and guidance on tools and programs. Manage office-facing needs while fielding questions and troubleshooting technology or enterprise system issues. Create basic marketing collateral from templates, coordinate onboarding with the National Onboarding team, and partner with internal teams to advocate for agents’ feedback and drive adoption of Compass offerings.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be present in the office to field questions and resolve customer issues via phone, email, and in-person meetings.
•Provide basic marketing support by creating collateral from templates and liaising with marketing specialists for more complex requests.
•Troubleshoot technology/device, conference room hardware, and enterprise system issues for customers and the office.
•Welcome guests, manage mail distribution, support event setup, maintain office organization and supplies, and escalate facilities issues.
•Support customer onboarding and adoption of Compass technology through 1:1 guidance, strategic recommendations, and group training.

Pay and Benefits

Salary: USD 26 - 30 hourly

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveMedicalDentalVision401kFsaLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, hospitality, or operations.
•Experience in real estate is a plus.
•Ability to establish credibility with key agent decision-makers and influencers.
•Strong listening skills and empathy for customers’ pain points.
•Meticulous attention to detail and the ability to work autonomously in the office during standard operating hours.

Experience:Customer serviceHospitalityReal estate

Skills:CommunicationInterpersonal skillsListeningEmpathyProblem-solving

Languages:English

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be present in the office to field questions and resolve customer issues via phone, email, and in-person meetings.
•Provide basic marketing support by creating collateral from templates and liaising with marketing specialists for more complex requests.
•Troubleshoot technology/device, conference room hardware, and enterprise system issues for customers and the office.
•Welcome guests, manage mail distribution, support event setup, maintain office organization and supplies, and escalate facilities issues.
•Support customer onboarding and adoption of Compass technology through 1:1 guidance, strategic recommendations, and group training.

Pay and Benefits

Salary: USD 26 - 30 hourly

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveMedicalDentalVision401kFsaLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, hospitality, or operations.
•Experience in real estate is a plus.
•Ability to establish credibility with key agent decision-makers and influencers.
•Strong listening skills and empathy for customers’ pain points.
•Meticulous attention to detail and the ability to work autonomously in the office during standard operating hours.

Experience:Customer serviceHospitalityReal estate

Skills:CommunicationInterpersonal skillsListeningEmpathyProblem-solving

Languages:English

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn