Client Collections Specialist (Dutch Speaker)

Aon
Krakow
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-focused","Analytical mindset","Communication","Negotiation","Stakeholder management","Attention to detail"]

Support customers with payment-related matters by managing accounts with overdue balances and proactively contacting customers via phone and email. Analyze payment arrears, propose tailored payment solutions, and negotiate/document payment arrangements while keeping accurate interaction records. Maintain accounts receivable reporting and databases, identify trends and risks through data-driven insights, and help improve complaint-related communication and internal processes.

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FursaFursa
Aon
Aon
1 month ago

Client Collections Specialist (Dutch Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support customers with payment-related matters by managing accounts with overdue balances and proactively contacting customers via phone and email. Analyze payment arrears, propose tailored payment solutions, and negotiate/document payment arrangements while keeping accurate interaction records. Maintain accounts receivable reporting and databases, identify trends and risks through data-driven insights, and help improve complaint-related communication and internal processes.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage customer accounts with overdue balances and proactively contact customers via phone and email.
  • •Analyze payment arrears and identify suitable, tailored solutions for customer needs.
  • •Negotiate and document payment arrangements while maintaining accurate records of customer interactions.
  • •Support customers entitled to refunds by verifying payment details and ensuring timely processing.
  • •Prepare and maintain accounts receivable reports and databases; identify trends, risks, and process improvement opportunities using data-driven insights.

Key Requirements

  • •Fluent Dutch and strong English language skills (written and spoken).
  • •Experience in accounts receivable, collections, customer service, finance operations, or a similar customer-focused role.
  • •Strong analytical mindset focused on reporting, data analysis, and process improvement.
  • •Proficiency in Excel and experience working with digital systems.
  • •Knowledge of CRM, financial systems, or BI tools; strong communication, negotiation, and attention to detail.
Skills:Customer-focusedAnalytical mindsetCommunicationNegotiationStakeholder managementAttention to detail
Languages:DutchEnglish
Tech Stack:ExcelCRMFinancial systemsBI toolsDigital systemsAccounts receivable

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor