Aon

22 hours ago

Client Collections Specialist (Dutch Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support customers with payment-related matters by managing accounts with overdue balances and proactively contacting customers via phone and email. Analyze payment arrears, propose tailored payment solutions, and negotiate/document payment arrangements while keeping accurate interaction records. Maintain accounts receivable reporting and databases, identify trends and risks through data-driven insights, and help improve complaint-related communication and internal processes.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage customer accounts with overdue balances and proactively contact customers via phone and email.
•Analyze payment arrears and identify suitable, tailored solutions for customer needs.
•Negotiate and document payment arrangements while maintaining accurate records of customer interactions.
•Support customers entitled to refunds by verifying payment details and ensuring timely processing.
•Prepare and maintain accounts receivable reports and databases; identify trends, risks, and process improvement opportunities using data-driven insights.

Key Requirements

•Fluent Dutch and strong English language skills (written and spoken).
•Experience in accounts receivable, collections, customer service, finance operations, or a similar customer-focused role.
•Strong analytical mindset focused on reporting, data analysis, and process improvement.
•Proficiency in Excel and experience working with digital systems.
•Knowledge of CRM, financial systems, or BI tools; strong communication, negotiation, and attention to detail.

Skills:Customer-focusedAnalytical mindsetCommunicationNegotiationStakeholder managementAttention to detail

Languages:DutchEnglish

Tech Stack:ExcelCRMFinancial systemsBI toolsDigital systemsAccounts receivable

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon