Customer Support Specialist - CCS

Commerce Bancshares
Kansas City
Workplace: HybridFull timeUSD 19 - 24.5 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Customer service","Critical thinking","Attention to detail","Communication","Teamwork"]

Assist customers and third parties with low to medium complexity resolution, handling inbound calls and managing cases through Salesforce/Insight 360. Process account maintenance, provide technical support for password resets, and help new customers connect applications via Commerce Connections. Resolve questions promptly, verify missing data files, and support payment and point-of-sale workflows involving Clover hardware and TSYS/TCI platforms while meeting accuracy and timeliness measures.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
2 days ago

Customer Support Specialist - CCS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Assist customers and third parties with low to medium complexity resolution, handling inbound calls and managing cases through Salesforce/Insight 360. Process account maintenance, provide technical support for password resets, and help new customers connect applications via Commerce Connections. Resolve questions promptly, verify missing data files, and support payment and point-of-sale workflows involving Clover hardware and TSYS/TCI platforms while meeting accuracy and timeliness measures.
Location: Kansas City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve low to medium complexity customer issues with heightened customer focus.
  • •Answer inbound phone calls from customers and third parties.
  • •Open, review, and resolve cases through case management.
  • •Provide technical support for enhanced security password resets and help new customers connect applications.
  • •Document inquiries in Salesforce case management and research next actions to resolve inquiries, including escalating missing data as needed.

Pay and Benefits

Salary: USD 19 - 24.5 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalLearning Budget

Key Requirements

  • •Associate’s degree or equivalent combination of education and experience required.
  • •1+ year financial services or related experience required.
  • •1+ years customer service experience required.
  • •Must be eligible to work in the U.S. without sponsorship now or in the future.
  • •Ability to learn extended Commerce systems, platforms, and products quickly with strong attention to detail and critical thinking.
Experience:1+ yearsFinancial services
Education:Associate's
Skills:Customer serviceCritical thinkingAttention to detailCommunicationTeamwork
Tech Stack:SalesforceInsight 360Microsoft WordMicrosoft ExcelMicrosoft OutlookCommerce ConnectionsCloverTSYSTCI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn