Senior Manager Platform & Post Order Operations (Tokyo, Tokyo, JP)

Adidas
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Project management","Stakeholder management","Problem-solving"]

Lead the Platform & Post Order Operations across adidas eCommerce in Tokyo, directing an operations team to operate, maintain, and optimize digital storefronts, related systems, and order workflows. Drive automation, incident management, and KPI reporting; oversee payments, promotions, vendor integrations, and OMS; collaborate with cross-functional partners to deliver world-class consumer experiences and sustain growth across markets.

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Adidas
Adidas
2 months ago

Senior Manager Platform & Post Order Operations (Tokyo, Tokyo, JP)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead the Platform & Post Order Operations across adidas eCommerce in Tokyo, directing an operations team to operate, maintain, and optimize digital storefronts, related systems, and order workflows. Drive automation, incident management, and KPI reporting; oversee payments, promotions, vendor integrations, and OMS; collaborate with cross-functional partners to deliver world-class consumer experiences and sustain growth across markets.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the operations team to operate, maintain, optimize, and update digital storefronts, supporting systems, and related operational workflows to deliver world class storefront access, checkout, and order management experiences for consumers
  • •Key supporting systems include payments and promotion management, partner platform integrations, and order management systems (OMS)
  • •Lead issue management including troubleshooting, tracking, escalation, prevention, to support internal users and workflows using the above systems
  • •Owns the relations with service management, external system vendors, and supply chain to ensure smooth collaboration and operations especially during peak sales events and operational or system changes
  • •Maintaining documentation and managing internal knowledge of the storefronts and supporting systems

Key Requirements

  • •Bachelor degree or equivalent
  • •Minimum 5 years of working experience in eCommerce systems, Demandware, and/or platforms
  • •Strong IT background and project management skills
  • •Business level English and Japanese
  • •Proven track record in managing complex systems and integrations across multiple countries and external vendors
Experience:5+ yearsEcommerceRetailOmnichannel
Education:Bachelor's
Skills:LeadershipCommunicationProject managementStakeholder managementProblem-solving
Languages:EnglishJapanese
Tech Stack:DemandwareOMSPaymentsPromotion managementAPIs

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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