PHS Representative (Disability Insurance - Remote)

Davies
United States
Workplace: RemoteFull timeUSD 18 - 18 hourlyFunction: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Empathy","Professionalism","Active listening","Communication","Organization"]

Respond to inbound disability insurance policyholder inquiries by phone and in writing, providing timely, empathetic support while adhering to departmental guidelines and confidentiality requirements. Process documents and maintain accurate policyholder contact and policy information, while meeting productivity and quality metrics. Work independently and collaboratively in a home-based, telephone-support environment, translating complex insurance and policy information into clear explanations.

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Davies
Davies
2 days ago

PHS Representative (Disability Insurance - Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Respond to inbound disability insurance policyholder inquiries by phone and in writing, providing timely, empathetic support while adhering to departmental guidelines and confidentiality requirements. Process documents and maintain accurate policyholder contact and policy information, while meeting productivity and quality metrics. Work independently and collaboratively in a home-based, telephone-support environment, translating complex insurance and policy information into clear explanations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service in a phone support role by responding to inbound inquiries, complaints, and service requests.
  • •Assist policyholders and/or representatives with individualized disability insurance policy inquiries by relaying complex information in clear, understandable terms.
  • •Complete document processing and accurately update/change customer contact and policy information.
  • •Process confidential information in compliance with HIPAA privacy laws and ensure smooth transition of inquiries to the appropriate department when needed.
  • •Meet or exceed established productivity, quality, and performance metrics while supporting company values.

Pay and Benefits

Salary: USD 18 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceLong-term Disability

Key Requirements

  • •High school education/GED required with a minimum of one (1) year customer service or relevant work experience (or equivalent education/experience).
  • •Proficient computer skills and experience with Microsoft Office products.
  • •Insurance or medical background preferred; strong familiarity with medical terminology and health insurance/disability insurance is highly preferred.
  • •Exceptional interpersonal, tact, empathy, and professionalism with strong listening skills to understand policyholder needs.
  • •Ability to clearly communicate complex insurance/policy information in concise, written and verbal form and handle confidential information in line with HIPAA.
Experience:1+ years
Education:High School
Skills:EmpathyProfessionalismActive listeningCommunicationOrganization
Tech Stack:Microsoft OfficeHIPAA

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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