Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote

NTT
Dallas
Workplace: RemoteFull timeFunction: Supply Chain & LogisticsSkills: ["Communication","Stakeholder management","Root-cause analysis","Incident management","Troubleshooting"]

Provide Level 2/Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP in deployed environments. You’ll troubleshoot complex production issues across warehouse and distribution processes, investigate transaction and inventory problems, and support integrations (ERP, EDI, carrier, reporting, automation/WCS, RF, and label printing). Own incident triage, escalation, resolution tracking, and post-incident reviews while maintaining runbooks and supporting controlled configuration changes and release testing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 days ago

Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide Level 2/Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP in deployed environments. You’ll troubleshoot complex production issues across warehouse and distribution processes, investigate transaction and inventory problems, and support integrations (ERP, EDI, carrier, reporting, automation/WCS, RF, and label printing). Own incident triage, escalation, resolution tracking, and post-incident reviews while maintaining runbooks and supporting controlled configuration changes and release testing.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide Level 2/Level 3 support for Tecsys Elite WMS and Elite Distribution ERP, acting as escalation point for Tecsys-related incidents.
  • •Troubleshoot complex issues including transaction failures, inventory discrepancies, stuck orders, label-printing issues, interface failures, job failures, and user-reported errors.
  • •Analyze logs, SQL/data, interface messages, and file transfers; coordinate with Tecsys/platform teams for restricted SaaS/cloud diagnostics.
  • •Support and troubleshoot integrations with ERP, EDI, carrier, reporting, automation/WCS, RF, label printing, and external customer/supplier systems.
  • •Coordinate incident triage, impact assessment, escalation, resolution tracking, post-incident review, and maintain runbooks for L1/L2 teams and business super users.

Key Requirements

  • •7+ years supporting warehouse, distribution, ERP, or supply-chain applications.
  • •4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS/Distribution ERP support.
  • •Strong understanding of warehouse and distribution operations (inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns).
  • •Strong troubleshooting across configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
  • •Working knowledge of integrations including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
Experience:WarehouseDistributionERPSupply chain
Skills:CommunicationStakeholder managementRoot-cause analysisIncident managementTroubleshooting
Tech Stack:Tecsys Elite WMSElite Distribution ERPSQLServiceNowJiraOracleLinux/UnixWindowsSFTP/FTPEDIAPIsWeb servicesSaaSService and application logsMiddlewareMessage-based interfacesFile-based interfacesMonitoring tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn