Guest & Employee Experience Manager- The Truth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead employee engagement, care, and recognition programs while helping guests have memorable experiences at the venue. Manage and support the Guest Services department, recruit team members, and serve as the venue lead for service-focused training. Design service recovery and surprise-and-delight initiatives, ensure inclusivity with accessibility collaboration, and run post-show reporting using guest feedback and operational data to drive continuous improvement.

Location: Nashville

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead employee engagement through newsletters, day-of-show info sheets, and other communication tools that connect employees to the venue’s service culture.
•Curate day-of-show employee experience by managing dedicated employee areas and repeatable recognition and venue/show messaging.
•Partner with venue leadership to recruit, oversee, and support the Guest Services department, creating welcoming and memorable fan experiences.
•Serve as venue lead for service-focused training by reinforcing standards (Safety, Care, Encore, Efficiency) before, during, and after events.
•Lead post-show reporting and insights by capturing guest feedback, service trends, and operational data, translating findings into actionable continuous-improvement plans.

Key Requirements

•1-3 years’ plus of work experience in a comparable role.
•Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.
•Strong communication skills, including public speaking or meeting facilitation.
•Maintain composure and organization in a hectic, loud environment, with a one-team mentality.
•Ability to perform constant physical activity and lift 30 lbs. using proper lifting techniques.

Experience:1-3 years

Skills:CommunicationPublic speakingMeeting facilitationProblem-solvingOrganizational skillsCustomer service orientation

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCANVA

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

3 weeks ago

Guest & Employee Experience Manager- The Truth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead employee engagement through newsletters, day-of-show info sheets, and other communication tools that connect employees to the venue’s service culture.
•Curate day-of-show employee experience by managing dedicated employee areas and repeatable recognition and venue/show messaging.
•Partner with venue leadership to recruit, oversee, and support the Guest Services department, creating welcoming and memorable fan experiences.
•Serve as venue lead for service-focused training by reinforcing standards (Safety, Care, Encore, Efficiency) before, during, and after events.
•Lead post-show reporting and insights by capturing guest feedback, service trends, and operational data, translating findings into actionable continuous-improvement plans.

Key Requirements

•1-3 years’ plus of work experience in a comparable role.
•Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.
•Strong communication skills, including public speaking or meeting facilitation.
•Maintain composure and organization in a hectic, loud environment, with a one-team mentality.
•Ability to perform constant physical activity and lift 30 lbs. using proper lifting techniques.

Experience:1-3 years

Skills:CommunicationPublic speakingMeeting facilitationProblem-solvingOrganizational skillsCustomer service orientation

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCANVA

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website