Venue Usher/Ticket Taker - The Masonic

Live Nation Entertainment
San Francisco
Workplace: OnsitePart timeUSD 19.61 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Judgment","Tact","Diplomacy"]

Help ensure a safe, clean, and welcoming experience for guests at The Masonic by greeting attendees, scanning tickets, answering questions, assisting with seat locations and special needs, and resolving issues. Verify tickets/passes for authenticity, guide guests during emergencies, support venue sustainability and recycling efforts, and assist with end-of-show wrap-up tasks. Role requires excellent communication and readiness for active, on-your-feet work.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Venue Usher/Ticket Taker - The Masonic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Help ensure a safe, clean, and welcoming experience for guests at The Masonic by greeting attendees, scanning tickets, answering questions, assisting with seat locations and special needs, and resolving issues. Verify tickets/passes for authenticity, guide guests during emergencies, support venue sustainability and recycling efforts, and assist with end-of-show wrap-up tasks. Role requires excellent communication and readiness for active, on-your-feet work.
Location: San Francisco
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet guests, scan tickets upon entry, answer questions, and help attendees locate seats during events.
  • •Assist in keeping the venue safe, clean, and presentable for guests.
  • •Resolve guest complaints or problems and provide assistance to guests with special needs.
  • •Verify tickets or passes for authenticity and guide guests to exits or provide instructions during emergencies.
  • •Participate in venue recycling/sustainability efforts and help with end-of-show venue close-out tasks.

Pay and Benefits

Salary: USD 19.61 - 20 hourly
Perks:Student LoansAdoptionFertility

Key Requirements

  • •High school diploma or equivalent (preferred).
  • •1+ year in a guest service role (preferred).
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Strong judgment, tact, and diplomacy for guest interactions.
  • •Ability to constantly walk and climb stairs and occasionally lift/carry 25 lbs or more.
Experience:1+ yearsGuest servicesHospitality
Education:High School
Skills:CommunicationInterpersonal skillsJudgmentTactDiplomacy

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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