Team Leader - Guest Relation - Jumeirah Zabeel Saray

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsEducation: certificationSkills: ["Communication","Interpersonal skills","Leadership","Motivation","Organizational skills","Problem-solving","Scheduling","Guest satisfaction"]

Lead the Guest Relations team at Jumeirah Zabeel Saray by anticipating guest needs, handling registration and cashiering per service standards, and ensuring seamless guest recognition. Resolve guest dissatisfaction promptly using the correct complaint procedures and escalate to managers as needed. Maintain cleanliness and readiness of the Butler Pantry and Reception Desk, keep areas stocked, and support day-to-day front-of-house operations to uphold luxury service and satisfaction.

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FursaFursa
Jumeirah
Jumeirah
2 months ago

Team Leader - Guest Relation - Jumeirah Zabeel Saray

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead the Guest Relations team at Jumeirah Zabeel Saray by anticipating guest needs, handling registration and cashiering per service standards, and ensuring seamless guest recognition. Resolve guest dissatisfaction promptly using the correct complaint procedures and escalate to managers as needed. Maintain cleanliness and readiness of the Butler Pantry and Reception Desk, keep areas stocked, and support day-to-day front-of-house operations to uphold luxury service and satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Anticipate customer needs and expectations, including special needs, and provide appropriate products, services, or information.
  • •Carry out guest registration, cashiering, and other administrative tasks per service standards while maintaining seamless guest interaction.
  • •Recognize and act on customer dissatisfaction promptly using complaint procedures; inform the manager when necessary.
  • •Maintain operation and cleanliness of the Butler Pantry and Reception Desk.
  • •Ensure each area is correctly stocked and operating according to set service standards.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceFlightF&b BenefitsTax-free Salary

Key Requirements

  • •Diploma or certification in hospitality, wellness, or spa management (preferred) with strong front-of-house understanding.
  • •1–2 years of experience in a team leader role within a concierge or luxury hospitality environment.
  • •Excellent communication and interpersonal skills for professional interaction with guests and team members.
  • •Proven ability to lead, motivate, and support a team while maintaining high service standards and guest satisfaction.
  • •Strong organizational and problem-solving skills to manage scheduling, daily operations, and guest feedback.
Experience:1-2 yearsLuxury hospitalityConcierge
Education:Certification / Diploma in hospitality, wellness, or spa management
Skills:CommunicationInterpersonal skillsLeadershipMotivationOrganizational skillsProblem-solvingSchedulingGuest satisfaction
Tech Stack:Book4TimeOpera

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn