Customer Service Representative / Customer Advocate

Carvana
Arizona
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Empathy","Critical thinking","Communication","Attention to detail","Adaptability"]

As a Customer Care Advocate at Carvana’s Tempe headquarters, you’ll take inbound and outbound calls to guide customers through buying or selling a car with empathy, expertise, and accuracy. Working in a fast-paced environment, you’ll use AI support to draft notes and summarize cases, verify sensitive documentation, and deliver consistently high-quality customer interactions while continuously improving your communication skills.

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FursaFursa
Carvana
Carvana
3 days ago

Customer Service Representative / Customer Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

As a Customer Care Advocate at Carvana’s Tempe headquarters, you’ll take inbound and outbound calls to guide customers through buying or selling a car with empathy, expertise, and accuracy. Working in a fast-paced environment, you’ll use AI support to draft notes and summarize cases, verify sensitive documentation, and deliver consistently high-quality customer interactions while continuously improving your communication skills.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Build genuine relationships with customers and guide them through their car-buying or selling journey via inbound and outbound calls.
  • •Stay current with evolving technology and product updates to adapt in a fast-paced environment.
  • •Problem-solve in real time by actively listening to customer needs using AI-supported tools.
  • •Review and verify sensitive customer documentation through casework with speed and accuracy.
  • •Provide consistently high-quality customer interactions supported by an always-on AI coach; perform other duties as assigned.

Pay and Benefits

Salary: USD 20 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment; high school diploma or GED required.
  • •Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
  • •High resilience and critical thinking to adapt quickly and make thoughtful decisions that support customers.
  • •Comfort servicing customers over the phone with strong attention to detail while handling casework.
  • •Ability to read, write, speak, and understand English.
Experience:2+ years
Education:High School
Skills:EmpathyCritical thinkingCommunicationAttention to detailAdaptability
Languages:English
Tech Stack:AIAI co-pilot

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn