Benefits Processor I

Aon
Mexico City
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 1+ yearsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Service-oriented","Problem-solving","Communication"]

Administer employee benefit programs for multinational clients within Aon’s Global Benefits Solutions team, ensuring accurate processing and high-quality service delivery. Process benefit transactions, handle benefit-related inquiries, and review plan rules and other required documentation. Manage daily work queues to meet contractual SLAs, coordinate with internal stakeholders and insurers, and produce regular and ad-hoc reports on insured employees and benefit activity.

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FursaFursa
Aon
Aon
3 days ago

Benefits Processor I

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Last checked: 11 minutes agoStatus: Live

Job Summary

Administer employee benefit programs for multinational clients within Aon’s Global Benefits Solutions team, ensuring accurate processing and high-quality service delivery. Process benefit transactions, handle benefit-related inquiries, and review plan rules and other required documentation. Manage daily work queues to meet contractual SLAs, coordinate with internal stakeholders and insurers, and produce regular and ad-hoc reports on insured employees and benefit activity.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Administer employee benefit programs by processing and reviewing benefits work using established procedures and meeting service levels.
  • •Review, update, and analyze documentation needed to process benefits, such as plan rules, process documentation, internal specifications, and communications.
  • •Generate regular and ad-hoc reports on insured employees and benefit activity.
  • •Manage daily work queues and email inboxes, prioritizing and organizing tasks to meet contractual SLAs.
  • •Coordinate with internal stakeholders and insurers to clarify processes and support enrollments, terminations, and changes.

Key Requirements

  • •Bachelor’s degree in a related field (e.g., Business Administration, Engineering, IT, or similar).
  • •At least 1 year of experience in similar roles and/or service-oriented positions (benefits, insurance, shared services, BPO, customer service, or operations).
  • •Knowledge or strong interest in employee benefits and benefits administration.
  • •Solid process management mindset with comfort working with procedures, documentation, and SLAs.
  • •Advanced Excel skills (SUM, AVERAGE, IF, basic lookups) and strong Microsoft Office skills.
Experience:1+ yearsBenefitsInsuranceBPOShared servicesCustomer service
Education:Bachelor's
Skills:Attention to detailOrganizational skillsService-orientedProblem-solvingCommunication
Languages:EnglishPortuguese
Tech Stack:ExcelMicrosoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor