Associate Project Manager / Project Manager (Tech & Strategy) - Flights, Customer Experience Group

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Structured problem-solving","Independent work","Self-direction","Communication","Analytical thinking"]

Partner with Workforce Management in the Customer Experience Group to evolve forecasting, capacity planning, and scheduling frameworks toward greater quality, consistency, and automation. Use SQL and Python to structure and solve ambiguous operational problems, drive real-time efficiency initiatives, and deliver end-to-end Service Optimization projects. Support early contact-flow redesign across funnels, languages, and channels, and explore practical AI applications to improve forecasting and automation.

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Agoda
Agoda
3 hours ago

Associate Project Manager / Project Manager (Tech & Strategy) - Flights, Customer Experience Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Partner with Workforce Management in the Customer Experience Group to evolve forecasting, capacity planning, and scheduling frameworks toward greater quality, consistency, and automation. Use SQL and Python to structure and solve ambiguous operational problems, drive real-time efficiency initiatives, and deliver end-to-end Service Optimization projects. Support early contact-flow redesign across funnels, languages, and channels, and explore practical AI applications to improve forecasting and automation.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Structure, analyze, and solve operational problems by independently pulling, analyzing, and interpreting data.
  • •Support forecasting and capacity initiatives by partnering with Capacity Planning and Scheduling to improve forecasting accuracy and automated staffing models.
  • •Identify and drive automation opportunities for real-time efficiency, including scalable workarounds for system or API limitations.
  • •Own or support end-to-end delivery of Service Optimization initiatives requiring coordination across WFM and Operations.
  • •Support early-stage exploration of contact flow logic redesign across funnels, languages, and channels, using scalability as a core principle.

Key Requirements

  • •At least 3 to 4 years of experience in project management, data analytics, or a data-heavy operations role.
  • •Strong technical proficiency in SQL and Python to pull, shape, and analyze data and build/iterate models and scripts (e.g., pandas).
  • •Highly structured problem-solving with the ability to create reusable frameworks that scale with growing scope, volume, and complexity.
  • •Strong analytical capability with statistics and forecasting concepts (e.g., trend/seasonality, capacity/queuing math).
  • •Excellent verbal and written communication skills in English, able to adjust communication across seniority levels.
Experience:3-4 yearsProject managementData analyticsData-heavy operationsForecastingCapacity planningSchedulingAutomationContact center
Skills:Structured problem-solvingIndependent workSelf-directionCommunicationAnalytical thinking
Languages:English
Tech Stack:SQLPythonPandas

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
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