Head of Training Operations

Airbus
Malaysia
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Leadership","Mentoring","Continuous improvement","Governance"]

Lead the execution of pilot and technician training contracts, including complex training solutions supporting customers during Entry Into Service and direct sale contracts. Develop and deliver contract strategies aligned to financial targets and customer satisfaction, set and track KPIs (operations results, safety, capacity, and customer satisfaction), and align processes, reporting, and systems with central functions. Manage and grow the operations team through regular governance “drumbeats.”

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Airbus
Airbus
1 month ago

Head of Training Operations

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Last checked: 1 day agoStatus: Live

Job Summary

Lead the execution of pilot and technician training contracts, including complex training solutions supporting customers during Entry Into Service and direct sale contracts. Develop and deliver contract strategies aligned to financial targets and customer satisfaction, set and track KPIs (operations results, safety, capacity, and customer satisfaction), and align processes, reporting, and systems with central functions. Manage and grow the operations team through regular governance “drumbeats.”
Location: Malaysia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Sr. Director level

Key Responsibilities

  • •Execute pilot and technician training contracts, including complex training solutions up to flight operations.
  • •Develop and execute a contract delivery strategy aligned with corporate financial targets and global customer satisfaction metrics.
  • •Lead, mentor, and develop an operations team while fostering a culture of safety and continuous improvement.
  • •Set up and track operational KPIs covering results, customer satisfaction, safety, and capacity.
  • •Run regular operational governance reviews (“drumbeats”) to align departmental performance with strategic objectives for suppliers and customers.

Key Requirements

  • •Develop and execute contract delivery strategies aligned to financial targets and customer satisfaction metrics.
  • •Lead, mentor, and develop a high-performing operations team with a strong safety and continuous improvement culture.
  • •Establish and monitor key performance indicators (KPIs) including operational results, customer satisfaction, safety, and capacity.
  • •Drive alignment and harmonization of processes, reporting, and systems with central functions and the organization.
  • •Ensure governance through regular operational “drumbeats” reviews to maintain alignment with strategic objectives and performance targets for suppliers and customers.
Skills:LeadershipMentoringContinuous improvementGovernance

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn