Alguna

1 week ago

Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer success end-to-end across kickoff, onboarding, adoption, and renewals/expansion. Help customers implement Alguna quickly to realize time-to-value in pricing, quoting, and billing workflows. Serve as the voice of the customer internally—bringing pain points and feature requests to product and engineering—while building scalable success motions like playbooks, health scoring, and onboarding templates. Triage issues with urgency and use AI to accelerate execution and insights.

Location: United Kingdom, Ireland, Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customers end-to-end from kickoff through onboarding, adoption, renewal/expansion, and step in when customers get stuck.
•Drive time-to-value by helping customers implement Alguna quickly and see impact across pricing, quoting, and billing workflows.
•Act as the voice of the customer internally by bringing insights, pain points, and feature requests to product/engineering.
•Build scalable success motions including playbooks, health scoring, onboarding templates, and self-serve enablement.
•Triage issues with urgency by coordinating internally and keeping customers informed until resolution.

Pay and Benefits

Salary: USD 60,000 - 115,000 annually

Key Requirements

•Experience navigating complex revenue workflows across pricing, quoting, billing, renewals, approvals, and exceptions.
•Ability to align Finance/RevOps accuracy, controls, and auditability with Sales speed, flexibility, and deal closing.
•Detail-oriented, structured approach to handling money, invoices, and customer trust without hand-waving.
•Technical fluency to reason about integrations, APIs, and data flows to unblock customers and work with engineers.
•Strong project-driving skills to run implementations with clear plans, owners, and timelines.

Experience:3+ years

Skills:Detail-orientedStructuredProject managementRelationship-buildingEmpathy

Tech Stack:APIsAI

Company Brief

Alguna

Alguna develops AI-driven software solutions focused on applying machine learning to automate data-driven decision processes and enhance operational workflows for businesses. Their platform integrates advanced models to deliver insights, predictions, and automation across enterprise use cases.

Industry: AI & Machine Learning

Website

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Alguna

1 week ago

Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United Kingdom, Ireland, Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customers end-to-end from kickoff through onboarding, adoption, renewal/expansion, and step in when customers get stuck.
•Drive time-to-value by helping customers implement Alguna quickly and see impact across pricing, quoting, and billing workflows.
•Act as the voice of the customer internally by bringing insights, pain points, and feature requests to product/engineering.
•Build scalable success motions including playbooks, health scoring, onboarding templates, and self-serve enablement.
•Triage issues with urgency by coordinating internally and keeping customers informed until resolution.

Pay and Benefits

Salary: USD 60,000 - 115,000 annually

Key Requirements

•Experience navigating complex revenue workflows across pricing, quoting, billing, renewals, approvals, and exceptions.
•Ability to align Finance/RevOps accuracy, controls, and auditability with Sales speed, flexibility, and deal closing.
•Detail-oriented, structured approach to handling money, invoices, and customer trust without hand-waving.
•Technical fluency to reason about integrations, APIs, and data flows to unblock customers and work with engineers.
•Strong project-driving skills to run implementations with clear plans, owners, and timelines.

Experience:3+ years

Skills:Detail-orientedStructuredProject managementRelationship-buildingEmpathy

Tech Stack:APIsAI

Company Brief

Alguna

Industry: AI & Machine Learning

Website