Customer Success Manager

Sweep
New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Relationship building","Strategic thinking"]

A Customer Success Manager trusted to manage Sweep’s largest enterprise accounts, acting as strategic advisor and technical expert to ensure seamless Salesforce integration, customer success, retention, and expansion across complex multi-stakeholder environments.

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Sweep
Sweep
8 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

A Customer Success Manager trusted to manage Sweep’s largest enterprise accounts, acting as strategic advisor and technical expert to ensure seamless Salesforce integration, customer success, retention, and expansion across complex multi-stakeholder environments.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
  • •Lead enterprise onboarding, technical configuration, and strategic enablement plans.
  • •Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
  • •Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
  • •Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote Work

Key Requirements

  • •5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
  • •Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
  • •Salesforce Administrator certification (preferred).
  • •Proven ability to manage multi-stakeholder relationships across business and technical teams.
  • •Experience with complex integrations, security reviews, and compliance processes.
Experience:5+ yearsSalesforceEnterprise SaaSSIRevOpsEnterprise accounts
Skills:CommunicationPresentationRelationship buildingStrategic thinking
Certifications:Salesforce Administrator (preferred)
Tech Stack:SalesforceData modelAutomationIntegrationSecurityComplianceAPIs

Company Brief

Sweep
Provides an enterprise carbon management platform that helps companies measure, reduce, and report emissions across their operations and supply chains, integrating data, analytics, and workflows to drive corporate decarbonization.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2019
Website