After Sales Coordinator

Hermes
Seoul
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Organizational skills","Detail-oriented","Analytical","Problem-solving","Customer-oriented","Proactive","Collaborative","Interpersonal communication"]

Coordinate after-sales repair operations end-to-end, including reviewing repair requests, preparing accurate repair quotations, and scheduling artisan and vendor work to meet lead times. Support spare parts inventory management with precise records, stock counts, and reporting. Maintain repair order documentation and system updates for compliance, assist with after-sales training materials and process improvements, and analyze KPIs to drive continuous operational efficiency and service quality.

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FursaFursa
Hermes
Hermes
12 hours ago

After Sales Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate after-sales repair operations end-to-end, including reviewing repair requests, preparing accurate repair quotations, and scheduling artisan and vendor work to meet lead times. Support spare parts inventory management with precise records, stock counts, and reporting. Maintain repair order documentation and system updates for compliance, assist with after-sales training materials and process improvements, and analyze KPIs to drive continuous operational efficiency and service quality.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Review repair requests and manage repair quotation details, scope, and estimated lead times for stores and stakeholders.
  • •Support daily repair workshop operations by coordinating schedules and status with artisans and repair vendors, ensuring brand-standard quality.
  • •Manage spare parts operations, including inventory monitoring, stock administration, system updates, stock counts, and usage reporting.
  • •Create and maintain repair orders, transfer requests, inventory transactions, and repair documentation for audit/compliance.
  • •Support after-sales training coordination and generate operational reports/KPIs to identify improvement opportunities.

Key Requirements

  • •Minimum 3 years of relevant experience in after-sales, repair coordination, inventory management, retail operations, or administrative support.
  • •Experience in luxury, fashion, leather goods, or retail industries (preferred).
  • •Understanding of repair workflows and after-sales operations (advantage).
  • •Strong organizational skills to manage multiple priorities in a fast-paced environment.
  • •Detail-oriented with strong accuracy, analytical, and problem-solving skills, plus effective interpersonal communication (written and verbal English).
Experience:3+ yearsLuxuryFashionLeather goodsRetail
Skills:Organizational skillsDetail-orientedAnalyticalProblem-solvingCustomer-orientedProactiveCollaborativeInterpersonal communication
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointWord

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn