Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Teamwork","Safety mindset"]

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a great, customer-facing experience. Load and unload vehicles, inspect the hauler to ensure safe operation, complete customer paperwork, and record thorough notes in the customer tracking system. Maintain safe driving standards in line with Carvana’s CMV Driver Qualification policy and meet physical and licensing requirements.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a great, customer-facing experience. Load and unload vehicles, inspect the hauler to ensure safe operation, complete customer paperwork, and record thorough notes in the customer tracking system. Maintain safe driving standards in line with Carvana’s CMV Driver Qualification policy and meet physical and licensing requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using Carvana’s custom car haulers.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record according to Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires frequent driving with excellent visual acuity and manual dexterity, including the ability to lift/carry/push/pull up to 50 lbs.
  • •Must pass a drug test, obtain a DOT Medical Card, be at least 21, and possess a valid driver’s license.
Experience:2+ years
Skills:Self-motivatedCustomer-focusedTeamworkSafety mindset
Licenses:NotaryDOT Medical CardValid driver's licenseChauffeur's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn