Databricks

4 months ago

Staff Software Engineer – Customer Experience Intelligence (CXI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Staff Software Engineer leading the Customer Experience Intelligence (CXI) initiative at Databricks, owning the architecture for automation, AI-driven support tooling, and multi-team collaboration. Drives end-to-end automation, AI-assisted decision systems, observability, and scalable workflows to improve support speed, quality, and reliability across multi-cloud infrastructure.

Location: Mountain View, San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
•Lead hands-on development of automation to improve customer experience and Support scalability
•Drive rapid, iterative development while upholding quality, safety, and reliability standards
•Design agentic workflows that evolve from human-in-the-loop to fully automated systems
•Implement observability, transparency, and rollback mechanisms for AI-driven decisions

Pay and Benefits

Salary: USD 190,000 - 261,250 annually

Key Requirements

•BS or higher degree in Computer Science or a related field.
•Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API’s
•Extensive full stack development experience
•Proven success designing and deploying production-grade automation in complex technical environments
•Hands-on experience with ML-assisted systems, decision support, or agentic automation

Experience:Distributed systemsAICloudData platforms

Education:Bachelor's in Computer Science

Skills:LeadershipProblem-solvingCommunicationCollaborationMentoring

Languages:English

Tech Stack:APIsDistributed systemsMLAWSAzureGCP

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Databricks

4 months ago

Staff Software Engineer – Customer Experience Intelligence (CXI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Mountain View, San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
•Lead hands-on development of automation to improve customer experience and Support scalability
•Drive rapid, iterative development while upholding quality, safety, and reliability standards
•Design agentic workflows that evolve from human-in-the-loop to fully automated systems
•Implement observability, transparency, and rollback mechanisms for AI-driven decisions

Pay and Benefits

Salary: USD 190,000 - 261,250 annually

Key Requirements

•BS or higher degree in Computer Science or a related field.
•Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API’s
•Extensive full stack development experience
•Proven success designing and deploying production-grade automation in complex technical environments
•Hands-on experience with ML-assisted systems, decision support, or agentic automation

Experience:Distributed systemsAICloudData platforms

Education:Bachelor's in Computer Science

Skills:LeadershipProblem-solvingCommunicationCollaborationMentoring

Languages:English

Tech Stack:APIsDistributed systemsMLAWSAzureGCP

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn