Customer Service Representative-Part Time (Penrith, GB, CA11 7SN)

HSBC
United Kingdom
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Customer focus","Efficiency","Target orientation"]

Provide first point of contact customer service at a HSBC branch, delivering high-quality, personalised, friendly support. Handle cash withdrawals and deposits while treating customers fairly and proactively identifying and addressing simple customer needs. Work with multi-channel engagement to drive excellent customer experience, support the branch, and identify customer opportunities. Part-time role working 21 hours per week across set weekday and Saturday hours, with occasional support to nearby branches.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Service Representative-Part Time (Penrith, GB, CA11 7SN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide first point of contact customer service at a HSBC branch, delivering high-quality, personalised, friendly support. Handle cash withdrawals and deposits while treating customers fairly and proactively identifying and addressing simple customer needs. Work with multi-channel engagement to drive excellent customer experience, support the branch, and identify customer opportunities. Part-time role working 21 hours per week across set weekday and Saturday hours, with occasional support to nearby branches.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver service excellence and efficient customer service as the first point of contact.
  • •Protect the bank through appropriate customer and process handling.
  • •Provide multi-channel engagement by promoting and delivering direct channel usage where appropriate.
  • •Support the branch operations and identify customer opportunities.
  • •Handle cash withdrawals and deposits for the customer base.

Key Requirements

  • •Provide first point of contact customer service with a personalised, friendly, efficient approach.
  • •Proactively identify and address simple customer needs while delivering consistently excellent customer experience.
  • •Handle cash withdrawals and deposits for HSBC customers.
  • •Treat customers fairly and support performance against challenging targets.
  • •Applications are open to UK Residents over age 18 with the valid right to work in the UK for a minimum of 14 months (no sponsorship).
Skills:Customer serviceCommunicationCustomer focusEfficiencyTarget orientation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn