Guest Services Officer (UAE National) (Dubai, Dubai, AE, -)

HSBC
Dubai
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Communication","Presenting","Teamwork","Customer service","Outreach"]

Manage the primary office site in DIFC, serving as HSBC’s reception and visitor experience lead across multiple reception points. Deliver end-to-end, seamless hospitality for external clients and customers, handle visitor registration and access passes, and coordinate senior client meetings and hospitality requirements. Act as a liaison between visiting clients and internal stakeholders, manage reception email and calls, and support continuous service improvements through a high-performing reception team.

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FursaFursa
HSBC
HSBC
1 day ago

Guest Services Officer (UAE National) (Dubai, Dubai, AE, -)

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage the primary office site in DIFC, serving as HSBC’s reception and visitor experience lead across multiple reception points. Deliver end-to-end, seamless hospitality for external clients and customers, handle visitor registration and access passes, and coordinate senior client meetings and hospitality requirements. Act as a liaison between visiting clients and internal stakeholders, manage reception email and calls, and support continuous service improvements through a high-performing reception team.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Deliver consistent end-to-end visitor experience across all reception points.
  • •Manage reception desk activities including greeting, registration, access/visitor protocols, and directing visitors efficiently.
  • •Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.
  • •Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting.
  • •Manage incoming calls and the HSBC Tower Reception email inbox, ensuring queries are acknowledged and actioned within the working day.

Key Requirements

  • •A graduation degree is essential for obtaining a UAE visa and work permit, including up-to-date attestations/equivalency if earned outside the UAE.
  • •Experience in guest services/front-of-house/hospitality/corporate reception.
  • •Experience in client servicing, facilities coordination, workplace experience, or operations support.
  • •Experience coordinating with vendor/service partners.
  • •Excellent verbal and written communication, with strong presentation, plus teamwork.
Education:Bachelor's
Skills:CommunicationPresentingTeamworkCustomer serviceOutreach

Eligibility

Nationality:UAE National

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn