Repair Support Agent (3 open roles)

In this hybrid role, you’ll support customers with post-sale repair milestones, acting as a proactive problem-solver between field users and internal depot operations. Respond to inquiries via phone, chat, and email, manage follow-ups on orders, shipment tracking, and returned goods, and capture/route customer concerns. You’ll also maintain case logs in internal databases, identify recurring product issues for escalation, and help streamline RMA and depot processes through documentation and continuous improvement.