Sr. Operations Manager, DC

Alo Yoga
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-8 yearsEducation: bachelorsSkills: ["Root-cause analysis","Continuous improvement","People leadership","Safety compliance","Performance management"]

Lead day-to-day operations in a high-volume fulfillment center, overseeing inbound, outbound, and returns to ensure safe, efficient, and customer-focused execution. Drive SLA performance for same-day and next-day order fulfillment by monitoring real-time KPIs and adjusting labor and workflows. Provide people leadership across operations management roles, manage peak-season labor planning, and run root-cause analysis and Lean/Six Sigma continuous improvement initiatives. Partner with IT, engineering, and cross-functional teams to stabilize systems and improve throughput.

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FursaFursa
Alo Yoga
Alo Yoga
3 days ago

Sr. Operations Manager, DC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead day-to-day operations in a high-volume fulfillment center, overseeing inbound, outbound, and returns to ensure safe, efficient, and customer-focused execution. Drive SLA performance for same-day and next-day order fulfillment by monitoring real-time KPIs and adjusting labor and workflows. Provide people leadership across operations management roles, manage peak-season labor planning, and run root-cause analysis and Lean/Six Sigma continuous improvement initiatives. Partner with IT, engineering, and cross-functional teams to stabilize systems and improve throughput.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Lead daily fulfillment operations across inbound receiving, put-away, picking, packing, shipping, and returns.
  • •Ensure consistent achievement of same-day and next-day fulfillment SLAs by monitoring real-time performance and adjusting labor/workflows.
  • •Develop and lead operations leaders, supervisors, and frontline teams while driving safety compliance and performance management.
  • •Plan and execute peak-season and promotional labor coverage, including staffing, training, productivity, attendance, and overtime management.
  • •Own operational KPIs, run root-cause analysis for misses, and drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.

Key Requirements

  • •5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
  • •Experience leading large teams in a multi-shift environment.
  • •Bachelor’s degree in supply chain, operations, business, engineering, or a related field preferred.
  • •Drive operational KPIs (e.g., units per hour, order accuracy, on-time ship rate, cycle time) and lead corrective action plans from root-cause analysis.
  • •Knowledge of Lean, Six Sigma, and Kaizen initiatives for continuous improvement.
Experience:5-8 yearsE-commerceFulfillmentHigh-volume distribution
Education:Bachelor's in supply chain, Operations, Business, Engineering
Skills:Root-cause analysisContinuous improvementPeople leadershipSafety compliancePerformance management
Languages:English
Tech Stack:WMSOMSLabor managementFulfillment technologies

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn