National Service Operations Manager

Eaton
Australia
Workplace: HybridFull timeFunction: Business OperationsExperience: 10+ yearsSkills: ["Leadership","Operational excellence","Safety leadership","Communication","Forecasting"]

Lead end-to-end service operations for Eaton Electrical’s service business across Australia and New Zealand. You will oversee preventative maintenance, break-fix, commissioning, and project-based field services, and improve service coordination, scheduling, and dispatch to maximize customer outcomes and workforce utilization. Drive inside service sales performance, service P&L (revenue, cost, margin), safety culture, and service transformation through process optimization and digitisation while leading Field Service Supervisors and Engineers.

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Eaton
Eaton
1 month ago

National Service Operations Manager

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Last checked: 1 day agoStatus: Live

Job Summary

Lead end-to-end service operations for Eaton Electrical’s service business across Australia and New Zealand. You will oversee preventative maintenance, break-fix, commissioning, and project-based field services, and improve service coordination, scheduling, and dispatch to maximize customer outcomes and workforce utilization. Drive inside service sales performance, service P&L (revenue, cost, margin), safety culture, and service transformation through process optimization and digitisation while leading Field Service Supervisors and Engineers.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end service delivery across ANZ, ensuring high performance against safety, quality, and customer outcomes.
  • •Oversee execution of preventative maintenance, break-fix, commissioning, and project-based field services.
  • •Improve service coordination, planning, scheduling, and routing to maximize resource utilization and service levels.
  • •Drive inside service sales outcomes including service revenue, contract renewals, and attach rates; manage pipeline, forecasting, and conversion performance.
  • •Own service P&L and safety performance, leading service transformation initiatives and maintaining technician licensing/certification compliance.

Pay and Benefits

Perks:On-site ParkingHybrid WorkAnnual BonusVolunteer DaysTraining Programs

Key Requirements

  • •Minimum 10 years of experience leading service operation management or service operations/leadership roles in an electrical, mechanical, or industrial-related industry.
  • •Strong knowledge of field service delivery models, including scheduling, dispatch, routing, and workforce optimization.
  • •Strong WHS knowledge for field service and engineering environments, including risk management and regulatory compliance obligations.
  • •Strong understanding of technical compliance, standards, and safety requirements in field operations.
  • •Understanding of service business models (contracts, SLAs, renewals, and aftermarket services) plus familiarity with Lean/Six Sigma or continuous improvement and productivity metrics.
Experience:10+ yearsField serviceElectrical servicesAftermarket servicesService operationsPower management
Skills:LeadershipOperational excellenceSafety leadershipCommunicationForecasting

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn