Senior Analyst - Cybersecurity

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: CybersecurityExperience: 4-7 yearsSkills: ["Clear communication","Cross-functional collaboration","Customer empathy","Reliability under pressure","Coachability"]

Serve as a hands-on technical security advisor for Freshworks’ GTM Cybersecurity team, partnering with Security Engineering and Product Engineering to guide prospective and existing customers. Own customer security dialogue by responding to security questionnaires, RFIs/RFPs, and due-diligence requests, joining calls with go-to-market teams, and creating reusable security collateral. Review security-relevant contracts, align to regional shifts, and coach teammates as needed.

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Freshworks
Freshworks
3 days ago

Senior Analyst - Cybersecurity

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a hands-on technical security advisor for Freshworks’ GTM Cybersecurity team, partnering with Security Engineering and Product Engineering to guide prospective and existing customers. Own customer security dialogue by responding to security questionnaires, RFIs/RFPs, and due-diligence requests, joining calls with go-to-market teams, and creating reusable security collateral. Review security-relevant contracts, align to regional shifts, and coach teammates as needed.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted technical security advisor on cloud security, AWS architecture, and product security posture for customers and prospects.
  • •Own and respond to cybersecurity questionnaires, RFIs/RFPs, and due-diligence documents, joining customer calls with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk.
  • •Act as a single point of contact for cloud security and AWS architecture-related questions, partnering with Security Engineering and Product Engineering.
  • •Create reusable customer-shareable security collateral based on recurring customer asks and security questionnaires.
  • •Perform security lens contract reviews (MSA, DPA, BAA, and related agreements) and coach/upskill the team as needed.

Key Requirements

  • •4–7 years of experience in cybersecurity, with depth in application security architecture, security pre-sales, or solutioning.
  • •Working knowledge of AWS security fundamentals (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).
  • •Familiarity with web application security fundamentals including OWASP Top 10, secure SDLC, API security, and encryption (TLS, AES-256, key management).
  • •General understanding of SaaS security models, multi-tenant architecture, and shared responsibility frameworks.
  • •Strong communication skills and the flexibility to work different shifts/regions as a mandatory requirement of the role.
Experience:4-7 yearsSaaSCybersecurityApplication securityCloud security
Skills:Clear communicationCross-functional collaborationCustomer empathyReliability under pressureCoachability
Certifications:CompTIA Security+AWS Certified Cloud PractitionerAWS Solutions Architect – AssociateISC2 Certified in Cybersecurity (CC)Certified Cloud Security Knowledge (CCSK)
Languages:English (US)English
Tech Stack:AWSIAMVPCKMSCloudTrailGuardDutySecurity HubOWASP Top 10Secure SDLCAPI securityTLSAES-256Key managementSaaS security modelsMulti-tenant architectureLoopioResponsiveSafeBaseDrataVanta

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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