Commercial Account Manager (Manchester)

Sophos
Manchester
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Proactivity","Resilience","Interpersonal skills","Active listening","Organization"]

Own a defined territory within a 1–100 user customer segment, balancing inbound demand with proactive prospecting. Build trusted relationships with customers and channel partners, identifying and driving new business plus cross-sell and expansion opportunities across the Sophos portfolio. Manage inbound lead funnels, quotes and licensing requests, keep accurate CRM records, collaborate with internal teams to progress deals, and meet agreed sales goals while delivering a best-in-class customer and partner experience.

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FursaFursa
Sophos
Sophos
4 days ago

Commercial Account Manager (Manchester)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own a defined territory within a 1–100 user customer segment, balancing inbound demand with proactive prospecting. Build trusted relationships with customers and channel partners, identifying and driving new business plus cross-sell and expansion opportunities across the Sophos portfolio. Manage inbound lead funnels, quotes and licensing requests, keep accurate CRM records, collaborate with internal teams to progress deals, and meet agreed sales goals while delivering a best-in-class customer and partner experience.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take ownership of a defined territory and build pipeline through customer, prospect, and channel-partner engagement.
  • •Identify new business, cross-sell, and upsell opportunities across the Sophos portfolio.
  • •Manage a funnel of inbound leads by prioritizing responses in line with service-level agreements while creating new sales opportunities.
  • •Process quotes, deal registrations, licensing requests, and other sales tasks accurately and efficiently.
  • •Maintain accurate CRM records and collaborate with cross-functional teams to resolve issues and progress opportunities quickly.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Previous experience in sales, business development, or a customer-facing commercial role.
  • •A proactive, results-driven mindset with confidence to take initiative and create opportunities.
  • •Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities.
  • •Strong interpersonal skills, including effective questioning and active listening.
  • •Experience using a CRM system (Salesforce preferred) and willingness to travel and attend the office three days per week.
Experience:SalesBusiness developmentCustomer-facingCybersecurity
Skills:ProactivityResilienceInterpersonal skillsActive listeningOrganization
Tech Stack:CRMSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn