Customer Engineer IV- Northern Ireland

Applied Materials
England, Derry
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 7-10 yearsEducation: bachelorsSkills: ["Customer satisfaction","Communication","Safety","Problem-solving","Mentorship"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor display and chip manufacturing equipment. Use digital analytics and diagnostic techniques to troubleshoot issues and complete preventative/corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with other engineers on escalations, follow safety procedures and checklists, perform retrofits, and drive customer satisfaction through clear communication and action plans.

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Applied Materials
Applied Materials
5 days ago

Customer Engineer IV- Northern Ireland

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor display and chip manufacturing equipment. Use digital analytics and diagnostic techniques to troubleshoot issues and complete preventative/corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with other engineers on escalations, follow safety procedures and checklists, perform retrofits, and drive customer satisfaction through clear communication and action plans.
Location: England, Derry
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment as the direct customer liaison.
  • •Troubleshoot and respond to fab issues by communicating with engineers and joining escalation conference calls.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Complete quality repairs, execute retrofits, and assist in process issues while following checklists and procedures.
  • •Assume responsibility for full customer satisfaction and communicate action plans and findings.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceEquityPaid LeavePensionAnnual BonusLearning Budget

Key Requirements

  • •7–10 years of field service/customer engineering experience in semiconductor processes, procedures, systems, and tool sets.
  • •Ability to use diagnostic techniques and digital analytics to troubleshoot atypical or infrequent technical issues.
  • •Experience maintaining customer satisfaction through clear, consistent communication and sharing of knowledge.
  • •Skilled in completing preventative and corrective maintenance and ensuring correct procedures and schematics are available before work.
  • •Comfort working with IT systems (e.g., Microsoft Office Products) and providing informal guidance to more junior team members.
Experience:7-10 yearsSemiconductorManufacturingField serviceEquipment maintenance
Education:Bachelor's
Skills:Customer satisfactionCommunicationSafetyProblem-solvingMentorship
Tech Stack:Microsoft OfficeDigital analyticsPreventive maintenance

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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