Customer Assistance Representative Part Time (Boston, MA, US)

American Airlines Group
Boston
Workplace: OnsitePart timeUSD 17+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Problem-solving"]

Interact with airline customers at the airport in a courteous, efficient, friendly, and professional manner. Help with kiosk check-in and baggage processing, troubleshoot kiosk issues, and verify carry-on and travel documents for international travel. Support checked-baggage transactions, assist special-needs customers, and provide gate information and directions. Follow FAA/DOT/TSA and company policies while completing required trainings and reporting on time for scheduled shifts.

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FursaFursa
American Airlines Group
American Airlines Group
5 days ago

Customer Assistance Representative Part Time (Boston, MA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Interact with airline customers at the airport in a courteous, efficient, friendly, and professional manner. Help with kiosk check-in and baggage processing, troubleshoot kiosk issues, and verify carry-on and travel documents for international travel. Support checked-baggage transactions, assist special-needs customers, and provide gate information and directions. Follow FAA/DOT/TSA and company policies while completing required trainings and reporting on time for scheduled shifts.
Location: Boston
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area for safety policy compliance.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
  • •Troubleshoot kiosk technology issues and coordinate with IT for servicing when needed.
  • •Verify carry-on baggage compliance and clear/verify travel documents for international travel.
  • •Assist with checked baggage processing and support special assistance needs, gate information, paging, and unaccompanied minors as required.

Pay and Benefits

Salary: USD 17 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Completion of pre-employment drug screen and comprehensive background check/fingerprinting; FAA criminal background checks and airport security badges as applicable.
Education:High School
Skills:Customer serviceCommunicationAttention to safetyProblem-solving
Licenses:Driver’s license
Languages:English
Tech Stack:KiosksSabrePassenger Service SystemTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn