Showroom Customer Service Representative

Ferguson
Wichita
Workplace: OnsiteFull timeUSD 45,000 - 58,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time management","Relationship building","Self-motivation"]

Provide friendly, high-quality service to customers on the showroom floor by answering calls, supporting sales consultants, and helping customers with product and order needs. Update customer contracts, coordinate deliveries with the warehouse, prepare accurate quotations, and support Outside Sales Associates with administrative work. This role is scheduled Mon–Fri, 8am–5pm, and offers uncapped commission eligibility with a total compensation range of $45,000–$58,000+ annually.

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FursaFursa
Ferguson
Ferguson
1 week ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide friendly, high-quality service to customers on the showroom floor by answering calls, supporting sales consultants, and helping customers with product and order needs. Update customer contracts, coordinate deliveries with the warehouse, prepare accurate quotations, and support Outside Sales Associates with administrative work. This role is scheduled Mon–Fri, 8am–5pm, and offers uncapped commission eligibility with a total compensation range of $45,000–$58,000+ annually.
Location: Wichita
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the full product offering.
  • •Support Outside Sales Associates with administrative functions to ensure customer needs are met.
  • •Deliver personalized service by preparing timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 45,000 - 58,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1–3 years of prior customer service experience preferred.
  • •Strong communication for phone and in-person customer interactions.
  • •Ability to meet goals, build relationships, and work in a team environment.
  • •General digital literacy, including the ability to multi-task.
  • •Results oriented, organized, time-managed, self-motivated, and able to learn quickly.
Skills:CommunicationOrganizationTime managementRelationship buildingSelf-motivation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn