Customer Application Engineer

Ivalua
Pune
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Communication","Autonomy","Prioritization","Customer relationship management"]

Manage customer relationships for operational maintenance of Ivalua procurement applications after go-live across multiple accounts. Serve as a technical contact for administrators, triage and prioritize requests, and troubleshoot code and SQL issues. Own enhancements, upgrades, and application performance tuning, including upgrade preparation, testing, and customer acceptance. Provide technical training and support for new products, feed customer needs back to R&D, and participate in configuration workshops.

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FursaFursa
Ivalua
Ivalua
4 days ago

Customer Application Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage customer relationships for operational maintenance of Ivalua procurement applications after go-live across multiple accounts. Serve as a technical contact for administrators, triage and prioritize requests, and troubleshoot code and SQL issues. Own enhancements, upgrades, and application performance tuning, including upgrade preparation, testing, and customer acceptance. Provide technical training and support for new products, feed customer needs back to R&D, and participate in configuration workshops.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer relations for application maintenance in operational and technical terms across 1 to 5 accounts.
  • •Follow up, qualify, and prioritize customer requests; troubleshoot code and SQL issues.
  • •Own enhancements, upgrades, and application performance tuning activities.
  • •Analyze change requests, parameterize the solution, reduce specific code, and support upgrade preparation, testing, and customer acceptance.
  • •Provide training for new/advanced products, support partners/customers, and relay customer feedback to R&D.

Key Requirements

  • •Minimum 4 years in L3/L4 software product technical support processes.
  • •Developer experience in object-oriented languages (ideally C#) through projects, internships, or work-study.
  • •Expertise in SQL, including writing and optimizing queries.
  • •Experience in technical support, and optionally customer management.
  • •Strong written/verbal communication and ability to manage priorities autonomously in a multicultural environment.
Experience:4+ yearsSaaSProcurement
Education:
Skills:CommunicationAutonomyPrioritizationCustomer relationship management
Languages:English
Tech Stack:C#.NETSQLSaaSSource-to-Pay

Company Brief

Ivalua
Provides a cloud-based procure-to-pay and sourcing platform that helps organizations manage procurement, supplier relationships, sourcing events, and spend analytics to drive cost savings, compliance, and supplier collaboration across global enterprises.
Industry: Procurement Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn