IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

HSBC
Krakow
Workplace: HybridFull timePLN 15,109 - 22,658 monthlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Negotiation","Leadership","Communication","Problem-solving","Collaboration","Independence","Adaptability","Proactive approach"]

Own the end-to-end lifecycle of assigned IT services and infrastructure, ensuring stability, governance, and continual improvement. You’ll apply ITIL practices, maintain IT control compliance (including access, change, vulnerability, patching, logging, and backup/DR), and coordinate risk, audit readiness, and resilience activities such as major incident handling and disaster recovery testing. Partner with operational teams, specialists, cyber security, and senior stakeholders to plan for refreshes, capacity, and evolving business needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
5 hours ago

IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end lifecycle of assigned IT services and infrastructure, ensuring stability, governance, and continual improvement. You’ll apply ITIL practices, maintain IT control compliance (including access, change, vulnerability, patching, logging, and backup/DR), and coordinate risk, audit readiness, and resilience activities such as major incident handling and disaster recovery testing. Partner with operational teams, specialists, cyber security, and senior stakeholders to plan for refreshes, capacity, and evolving business needs.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end delivery, support, performance, and continual improvement of assigned applications, services, and infrastructure.
  • •Ensure services operate according to ITIL service lifecycle practices, including strategy, design, transition, operation, and continual service improvement.
  • •Maintain governance and compliance with IT controls, FIM requirements, and relevant Technology processes, including access, change, vulnerability, patching, logging, and backup/disaster recovery readiness.
  • •Plan proactively for service requirements such as technology refreshes, capacity upgrades, vulnerability management, demand changes, and business growth.
  • •Act as the main escalation point for stakeholders and Technology teams, supporting audit and risk readiness and ensuring resilience through backup/restore, disaster recovery testing, major incident coordination, change readiness, and project delivery.

Pay and Benefits

Salary: PLN 15,109 - 22,658 monthly
Perks:Health InsurancePensionLife InsuranceGym MembershipMedical CareFree ParkingLearning BudgetEmployee Assistance

Key Requirements

  • •At least five years of experience in IT Service Management, infrastructure or software support, or project management.
  • •Strong knowledge of ITIL methodologies, particularly Service Level Management, Service Continuity, Information Security Management, and Change Management.
  • •A good understanding of IT infrastructure, architecture, risk management, and issue management.
  • •Demonstrable experience managing IT controls such as access, change, vulnerability and patching, logging, and backup/disaster recovery with KPI reporting.
  • •Excellent stakeholder management skills, including the ability to build relationships, negotiate, lead discussions, and present to senior leadership.
Skills:Stakeholder managementNegotiationLeadershipCommunicationProblem-solvingCollaborationIndependenceAdaptabilityProactive approach
Languages:English
Tech Stack:ITILWindowsLinuxOracleKPI reporting

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn