RTX

2 days ago

Sr. Customer Service Manager (Onsite)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer operations for a large Maintenance, Repair and Overhaul facility, integrating customer service with production scheduling to deliver an exceptional shop visit experience. You’ll manage a team of customer-facing professionals, ensure technical requirements are understood and executed correctly, and own customer satisfaction through continuous improvement projects. Use data analytics to set cost standards and ensure TAT objectives are met, while driving standardization and cross-functional alignment across engineering and operations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Integrate customer service and production scheduling into a single team to deliver a best-in-class shop visit experience.
•Lead a team of customer-facing professionals to serve internal and external customers.
•Ensure customer technical requirements are understood, clearly instructed, and executed correctly throughout the shop visit lifecycle.
•Own customer satisfaction by defining and executing improvement projects to raise the customer experience standard.
•Use data analytics to define key cost standards and ensure TAT objectives are met while collaborating to improve cost performance across the value stream.

Pay and Benefits

Salary: USD 132,400 - 251,600

Perks:Health InsuranceDentalVisionLife Insurance401kParental LeavePaid LeaveHolidays

Key Requirements

•Bachelor’s degree and 10 years of prior operations, engineering and/or technical experience in an aerospace environment (including jet engine maintenance), or an advanced degree with 7 years of experience as listed above.
•Prior experience leading high-performing teams with coaching, development, performance planning, and employee engagement.
•5 years of experience in a customer-facing role.
•Demonstrated ability to effectively and proactively communicate to and influence leadership, peers, and cross-functional teams.
•Ability to manage projects across time zones.

Experience:7+ yearsAerospaceJet engine maintenanceAftermarket operations

Skills:LeadershipCoachingCommunicationCross-functional collaborationData-driven decision-making

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX