Supervisor I

Tapestry
Pennsylvania
Workplace: OnsiteFull timeUSD 16 - 24.75 hourlyFunction: Business OperationsExperience: 2+ yearsSkills: ["Customer focus","Drive for results","Interpersonal savvy","Learning agility","Dealing with ambiguity"]

Lead store-floor execution in a high-energy, customer-first sales environment, driving team performance and KPI targets. Coach and develop the team through goal setting, onboarding, training, and feedback, while building client relationships to increase repeat business and VIP retention. Oversee operational excellence including cash handling, POS transactions, inventory processes, and omni-channel/virtual selling initiatives like live-stream shopping—ensuring compliance with brand standards.

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Tapestry
Tapestry
2 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead store-floor execution in a high-energy, customer-first sales environment, driving team performance and KPI targets. Coach and develop the team through goal setting, onboarding, training, and feedback, while building client relationships to increase repeat business and VIP retention. Oversee operational excellence including cash handling, POS transactions, inventory processes, and omni-channel/virtual selling initiatives like live-stream shopping—ensuring compliance with brand standards.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets using metric analysis to improve results.
  • •Coach and develop the team, supporting recruitment, onboarding, ongoing training, and performance feedback to store leadership.
  • •Build client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences and supporting repeat business and VIP retention.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and securing the facility (key-holding).
  • •Oversee inventory and store operations, including POS transaction accuracy and inventory processing (transfers, receiving, shipments, repairs, damages) and timely replenishment.

Pay and Benefits

Salary: USD 16 - 24.75 hourly
Perks:Health InsuranceDentalVision401kParental LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems; social media literacy and understanding of platform trends.
  • •Strong English language proficiency.
Experience:2+ yearsRetailLuxury retail
Skills:Customer focusDrive for resultsInterpersonal savvyLearning agilityDealing with ambiguity
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointOutlookPOSOmni-channelVirtual sellingLive-stream shoppingClienteling systemsSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor