Head of Product - AI Shared Services

Xero
Melbourne, Sydney
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Stakeholder management","Commercial judgement","Leading through ambiguity","Team leadership","Strategic planning"]

Lead the AI Shared Services product domain, setting strategy and quarterly roadmaps for shared platform capabilities including Eventing, Communications, and Search. Establish success metrics and dashboards, grow adoption across multiple product and engineering teams, and turn fragmented experiments into coherent, reusable services. Partner closely with Product, Engineering, Security, Infrastructure, Data, and Operations to deliver high-impact, high-visibility platform foundations for Xero.

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FursaFursa
Xero
Xero
12 hours ago

Head of Product - AI Shared Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead the AI Shared Services product domain, setting strategy and quarterly roadmaps for shared platform capabilities including Eventing, Communications, and Search. Establish success metrics and dashboards, grow adoption across multiple product and engineering teams, and turn fragmented experiments into coherent, reusable services. Partner closely with Product, Engineering, Security, Infrastructure, Data, and Operations to deliver high-impact, high-visibility platform foundations for Xero.
Location: Melbourne, Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Director level

Key Responsibilities

  • •Set the strategy and build the quarterly roadmap for the AI Shared Services domain.
  • •Establish key metrics and dashboards to track progress and success.
  • •Build relationships with stakeholders across the business to align on shared priorities.
  • •Grow adoption of shared AI capabilities across multiple product and engineering teams over time.
  • •Lead through ambiguity to define tangible goals and manage dependency complexity.

Key Requirements

  • •Strong product leadership across platform products, infrastructure, developer experience, or enterprise services.
  • •Experience managing a portfolio of interdependent products.
  • •Technical fluency across distributed systems, eventing, communication and data platforms, and cloud environments.
  • •Strong commercial judgement to build the case for investment in shared capabilities.
  • •A track record of growing people and teams and helping them connect their work to the bigger picture.
Experience:AIPlatformDeveloper experienceEnterprise services
Skills:Stakeholder managementCommercial judgementLeading through ambiguityTeam leadershipStrategic planning
Tech Stack:EventingCommunicationsSearchDistributed systemsData platformsCloud environmentsMetrics dashboards

Company Brief

Xero
Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Wellington, New Zealand
Founded: 2006
WebsiteLinkedIn