Account Manager, SME & Growth

Airwallex
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Presentation","Negotiation"]

Account Manager for SME & Growth at Airwallex, focused on upselling, cross-selling, and multi-stakeholder relationship building across SME customers. Collaborates with sales, product, engineering, marketing, finance and strategy to understand customer needs, drive value, and grow revenue. Based in Singapore with a fintech/Payments platform, leveraging API-based solutions and a customer-centric approach to scale Airwallex’s enterprise relationships.

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Airwallex
Airwallex
4 months ago

Account Manager, SME & Growth

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Account Manager for SME & Growth at Airwallex, focused on upselling, cross-selling, and multi-stakeholder relationship building across SME customers. Collaborates with sales, product, engineering, marketing, finance and strategy to understand customer needs, drive value, and grow revenue. Based in Singapore with a fintech/Payments platform, leveraging API-based solutions and a customer-centric approach to scale Airwallex’s enterprise relationships.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build deep relationships with your portfolio to understand needs and provide value-based solutions using Airwallex products and services.
  • •Advocate for Airwallex and ensure SME Business Accounts are utilized to their full potential.
  • •Achieve revenue targets by focusing on input metrics to deliver outputs.
  • •Forecast and build a pipeline in Salesforce to track numbers and success metrics.
  • •Collaborate with internal stakeholders to share customer insights and help shape product roadmap.

Key Requirements

  • •At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts.
  • •Strong verbal and written communication in English.
  • •Experience selling to C-level executives and building cross-functional relationships.
  • •Excellent relationship-building and communication skills; ability to engage with diverse stakeholders.
  • •Proven problem-solver who can simplify complexity and drive KPIs in a API/B2B sales context.
Experience:3+ yearsFintechPaymentsSaaSB2BSME
Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation
Languages:English
Tech Stack:SalesforceAPIsCRM

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor