Reservation Agent (Mauritius, MU)

Kerzer International
Mauritius
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Teamwork"]

Assist in maximizing room revenue by processing reservations accurately and promptly in the property management system, while ensuring confirmations, replies, and arrivals are handled within required timeframes. Provide courteous, efficient service to guests and callers, manage special instructions and preferences, monitor inventory and no-shows, and support upselling and yield management goals. Maintain clean, safe reservations area records and coordinate effectively with supervisors and other departments.

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Kerzer International
Kerzer International
4 days ago

Reservation Agent (Mauritius, MU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Assist in maximizing room revenue by processing reservations accurately and promptly in the property management system, while ensuring confirmations, replies, and arrivals are handled within required timeframes. Provide courteous, efficient service to guests and callers, manage special instructions and preferences, monitor inventory and no-shows, and support upselling and yield management goals. Maintain clean, safe reservations area records and coordinate effectively with supervisors and other departments.
Location: Mauritius
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide prompt, courteous service to guests and callers to achieve high customer satisfaction.
  • •Process all reservations immediately and ensure they follow resort standards in the property management system.
  • •Send confirmations/regrets and replies within 24 hours, file reservations and cancellations, and reconfirm arrivals ahead of time to avoid no-shows.
  • •Access GDS to retrieve reservations and elicit guest preferences; send Preference Planner and update guest profiles.
  • •Support revenue goals through yield management practices such as monitoring inventory/allotments, checking rates, and upselling within guidelines.

Key Requirements

  • •At least A level.
  • •At least 1 year experience in acknowledged/acclaimed resorts and hotels in room reservations.
  • •Speak English fluently.
  • •Know Fidelio or Opera.
  • •Computer literate (Word or Excel at least).
Experience:1+ yearsHospitalityHotelsResorts
Education:High School
Skills:Customer serviceCommunicationAttention to detailProblem-solvingTeamwork
Languages:English
Tech Stack:FidelioOperaProperty Management SystemGDSWordExcel

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn