IT Support Analyst

Filevine
Chicago
Workplace: OnsiteFull timeUSD 60,000 - 70,000 annuallyFunction: IT Support & HelpdeskExperience: 2-3 yearsEducation: associatesSkills: ["Critical thinking","Communication","Initiative-taking"]

Provide internal IT support for Filevine’s Chicago office and remote workforce, delivering timely responses through the ticketing system, Slack, and in-person support. Own employee onboarding and offboarding workflows, including provisioning, workstation setup, and offboarding access termination. Maintain and audit endpoints using Intune and Kandji MDM, support AV and conferencing for events, and assist with global IT projects while ensuring security and compliance.

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FursaFursa
Filevine
Filevine
7 months ago

IT Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide internal IT support for Filevine’s Chicago office and remote workforce, delivering timely responses through the ticketing system, Slack, and in-person support. Own employee onboarding and offboarding workflows, including provisioning, workstation setup, and offboarding access termination. Maintain and audit endpoints using Intune and Kandji MDM, support AV and conferencing for events, and assist with global IT projects while ensuring security and compliance.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and timely IT support to the global workforce via ticketing, Slack requests, and in-person support.
  • •Manage employee onboarding and offboarding, including provisioning access, configuring workstations, coordinating IT communications, and handling access termination.
  • •Maintain and manage endpoints using Intune and Kandji MDM, and perform regular audits for accuracy and compliance.
  • •Support AV for company meetings/events and provide after-hours emergency on-call support.
  • •Contribute to larger IT projects that improve business efficiency and employee productivity.

Pay and Benefits

Salary: USD 60,000 - 70,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveDisabilityCommuter Benefits

Key Requirements

  • •2-3 years of experience in a fast-paced, corporate IT environment.
  • •Advanced knowledge of the macOS ecosystem and Windows.
  • •Advanced proficiency with MDM solutions (Intune and Kandji), plus regular audit experience.
  • •Experience troubleshooting AV and conferencing equipment.
  • •Experience working with ticketing or helpdesk systems.
Experience:2-3 yearsCorporate IT
Education:Associate's in Computer Science
Skills:Critical thinkingCommunicationInitiative-taking
Certifications:A+Network+
Tech Stack:MacOSWindowsIntuneKandjiMDMSlackTicketingHelpdeskAVConferencingNetworkingHardware inventory

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn