Customer Service Operations Representative (Miami, FL)

Curri
Miami
Workplace: OnsiteFull timeUSD 21+ hourlyFunction: Customer Support (Service Desk)Skills: ["Critical thinking","Problem-solving","Communication","Customer service","Self-motivation"]

Manage customer and driver support for end-to-end deliveries, from booking through successful drop-off. Provide best-in-class help via chat and phone, coordinate with pickup and drop-off contacts, and ensure deliveries complete smoothly. Gather operational feedback, identify pain points, and help optimize logistics and delivery performance for Curri’s customer operations team.

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FursaFursa
Curri
Curri
2 days ago

Customer Service Operations Representative (Miami, FL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage customer and driver support for end-to-end deliveries, from booking through successful drop-off. Provide best-in-class help via chat and phone, coordinate with pickup and drop-off contacts, and ensure deliveries complete smoothly. Gather operational feedback, identify pain points, and help optimize logistics and delivery performance for Curri’s customer operations team.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Facilitate deliveries from booking to successful drop-off and everything in between.
  • •Provide best-in-class support for customers and drivers via chat and phone.
  • •Communicate with pickup and drop-off contacts to ensure deliveries complete successfully.
  • •Provide operational feedback and identify pain points to optimize logistics.
  • •Work within the Customer Operations team to support smooth delivery operations.

Pay and Benefits

Salary: USD 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •A fun personality with a positive attitude and eagerness to learn.
  • •Strong critical thinking and problem-solving skills.
  • •Excellent written and verbal communication skills.
  • •Top-notch customer service skills.
  • •Proficiency in G-Suite, including Google Docs and Google Sheets.
Skills:Critical thinkingProblem-solvingCommunicationCustomer serviceSelf-motivation
Tech Stack:G-SuiteGoogle DocsGoogle SheetsChat supportPhone support

Company Brief

Curri
On-demand logistics platform specializing in last-mile delivery of construction materials and supplies, connecting contractors, suppliers, and drivers to streamline rapid deliveries to job sites.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Phoenix, United States
Website