Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Problem-solving","Organizational skills","Customer focus"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, identify upsell and cross-sell opportunities, and support strategic promotions. Accurately locate parts using catalogs, computer systems, and manufacturer databases, process transactions, and manage special orders, back-orders, and delivery timelines to ensure a great customer experience.

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FursaFursa
Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, identify upsell and cross-sell opportunities, and support strategic promotions. Accurately locate parts using catalogs, computer systems, and manufacturer databases, process transactions, and manage special orders, back-orders, and delivery timelines to ensure a great customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth by identifying upsell, cross-sell, and strategic product promotion opportunities.
  • •Use tools and resources to locate parts and provide accurate, timely information, then process transactions efficiently.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; support inventory-related activities.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1–3 years of experience in customer service or sales; prior HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and ability to learn new systems quickly.
Experience:1-3 years
Skills:CommunicationRelationship buildingProblem-solvingOrganizational skillsCustomer focus
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn