Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Attention to detail","Organizational skills"]

Support Service Operations for TikTok Shop within the GNE organization by helping Service Solutions Program Managers with day-to-day operations and project administration. Maintain and optimize Standard Operating Procedures, monitor policy and process changes, and liaise with internal and external vendors. Assist with ad-hoc and cross-functional projects by contributing to execution and documentation, while improving operational efficiency and accuracy.

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FursaFursa
TikTok
TikTok
1 month ago

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Service Operations for TikTok Shop within the GNE organization by helping Service Solutions Program Managers with day-to-day operations and project administration. Maintain and optimize Standard Operating Procedures, monitor policy and process changes, and liaise with internal and external vendors. Assist with ad-hoc and cross-functional projects by contributing to execution and documentation, while improving operational efficiency and accuracy.
Location: Singapore
Workplace: Onsite
Employment Type: Internship · 6 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Learn and effectively use internal tools and platforms to apply SOPs accurately in daily tasks.
  • •Stay informed on policy and process changes and integrate updates into day-to-day workflows.
  • •Support SOP upkeep, review, and enhancement to improve efficiency and accuracy.
  • •Identify gaps or inefficiencies in documentation and process flows and propose practical improvements.
  • •Assist with ad-hoc and cross-functional projects, contributing to execution and documentation of project deliverables.

Key Requirements

  • •Excellent written and spoken communication skills, with the ability to clearly convey information and follow instructions.
  • •Proficient in Microsoft Excel and comfortable using digital tools and platforms.
  • •Strong attention to detail with the ability to spot errors, inconsistencies, and improvement opportunities in documentation and process flows.
  • •Fast and accurate typing skills.
  • •Commit to a full-time/part-time internship (minimally 3 days a week) from January to July 2026.
Skills:CommunicationAttention to detailOrganizational skills
Tech Stack:Microsoft Excel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn