Customer Risk Manager-1

Salesforce
Dublin
Full timeFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Executive communication","Cross-functional coordination","Strategic advisory","Decision-making","Stakeholder management"]

Lead end-to-end risk mitigation for high-visibility customer issues, orchestrating escalations across engineering, product, sales, and executive leadership. Provide strategic, data-driven advisory to internal leaders and customer executives to protect partnerships, prevent attrition, and accelerate resolution. Quantify business impact, communicate status clearly, and drive systemic improvements by analyzing incident trends, root causes, and operational gaps.

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FursaFursa
Salesforce
Salesforce
21 hours ago

Customer Risk Manager-1

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead end-to-end risk mitigation for high-visibility customer issues, orchestrating escalations across engineering, product, sales, and executive leadership. Provide strategic, data-driven advisory to internal leaders and customer executives to protect partnerships, prevent attrition, and accelerate resolution. Quantify business impact, communicate status clearly, and drive systemic improvements by analyzing incident trends, root causes, and operational gaps.
Location: Dublin
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
  • •Serve as a trusted advisor to internal leadership and customer executives with data-driven recommendations and resolution paths.
  • •Evaluate customer risks’ business impact to prioritize resources, define action plans, and improve resolution timelines.
  • •Provide clear, structured, and factual executive-level status updates to customer leadership and internal stakeholders.
  • •Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
  • •Proven ability to lead through complex, multi-stakeholder business challenges with steady leadership and clear judgment.
  • •Strong written and verbal communication skills for executive audiences, translating technical concepts into business outcomes.
  • •Experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).
Experience:Customer escalationEnterprise software
Education:Bachelor's
Skills:Executive communicationCross-functional coordinationStrategic advisoryDecision-makingStakeholder management
Tech Stack:Salesforce platformReportsDashboardsSlackCRM toolsEnterprise AI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor