Manager III, Customer Engineer (M3) - PDC

Applied Materials
Phoenix
Workplace: OnsiteFull timeUSD 88,000 - 121,000Function: Customer Support (Service Desk)Skills: ["Leadership","Communication","Problem-solving","Interpersonal skills","Ethical conduct"]

Lead a regional team of customer engineers to ensure uptime, service quality, and customer satisfaction. Forecast manpower and operational needs, manage start-ups and warranty costs, oversee local inventories and RMA procedures, and maintain DSO targets. Identify and grow service agreements in partnership with marketing and sales, ensure safety practices, and escalate system downs through defined procedures while reporting performance accurately.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

Manager III, Customer Engineer (M3) - PDC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of customer engineers to ensure uptime, service quality, and customer satisfaction. Forecast manpower and operational needs, manage start-ups and warranty costs, oversee local inventories and RMA procedures, and maintain DSO targets. Identify and grow service agreements in partnership with marketing and sales, ensure safety practices, and escalate system downs through defined procedures while reporting performance accurately.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for key service businesses, including start-ups, warranty, and paid service agreements.
  • •Identify and pursue service agreement business in coordination with marketing and sales.
  • •Manage start-ups and local inventories, including RMA procedures and reserve/cost management for start-up and warranty.
  • •Ensure customer satisfaction through system performance, uptime, escalation handling, and accurate, timely reporting.
  • •Interview, hire, and train customer engineers; set goals, control achievements, and support career development and training plans; ensure safety practices.
Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000
Equity and Bonus:Equity

Key Requirements

  • •In-depth understanding of customer service and systems concepts, theories, and principles within the job family.
  • •Experience forecasting financial, manpower, and operational requirements for service agreements and warranty/service operations.
  • •Proven leadership managing and adapting plans for service and operational challenges.
  • •Ability to interview, hire, and train customer engineers and develop CE skills, including safety practices.
  • •Strong operational execution: manage start-ups, local inventories and RMA procedures, maintain DSO goals, and ensure uptime/parameters are met.
Experience:Semiconductor manufacturingMaterials engineeringCustomer serviceWarranty serviceService agreements
Skills:LeadershipCommunicationProblem-solvingInterpersonal skillsEthical conduct

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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