General Manager Regional Services West

Eaton
Mumbai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 15-20 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Multitasking","Crisis management"]

Own end-to-end service operations for three-phase products across the West region, including installation, commissioning, preventive maintenance, and emergency breakdown response. Lead project planning and execution, drive customer delight through root-cause analysis and high satisfaction scores, and manage field service and project engineers. Optimize spares usage and inventory, support service sales for revenue targets, partner with authorized service providers, and deliver disciplined reporting and documentation.

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Eaton
Eaton
1 week ago

General Manager Regional Services West

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Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end service operations for three-phase products across the West region, including installation, commissioning, preventive maintenance, and emergency breakdown response. Lead project planning and execution, drive customer delight through root-cause analysis and high satisfaction scores, and manage field service and project engineers. Optimize spares usage and inventory, support service sales for revenue targets, partner with authorized service providers, and deliver disciplined reporting and documentation.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead service operations for three-phase products across the assigned territory, ensuring smooth installation, commissioning, preventive maintenance, and emergency breakdown services.
  • •Create detailed project scopes, objectives, and timelines and validate load studies and site assessments to support accurate service planning.
  • •Handle customer concerns professionally using root-cause analysis, and maintain high customer satisfaction scores.
  • •Manage field service and project engineers, regularly review performance, and drive resolution of customer service calls with proper documentation.
  • •Plan preventive maintenance to minimize downtime, optimize spares usage and inventory management, support service sales targets, and provide technical support to authorized service providers.

Key Requirements

  • •Bachelor’s degree in Electrical / Electronics Engineering.
  • •Minimum 15-20 years total work experience, including 8-10 years in a Team Leader or Manager position.
  • •Experience with power backup/UPS systems, electrical distribution, or industrial equipment servicing.
  • •Ability to lead and manage field service and project engineers; ensure timely closure of service calls with accurate documentation.
  • •Strong reporting skills using MS Excel and PowerBI; familiarity with Salesforce is desirable.
Experience:15-20 yearsPower backupUPS systemsElectrical distributionIndustrial equipment servicingService operations
Education:Bachelor's in Electrical / Electronics Engineering
Skills:LeadershipCommunicationProblem-solvingMultitaskingCrisis management
Tech Stack:MS ExcelPowerBISalesforce

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn