Field Service Engineer 1

Dell
Hanoi
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Analytical skills","Customer relationship building","Problem diagnosis"]

Provide on-site IT service and support for assigned accounts, planning and leading installations, performing break-fix support, and driving resolution of complex customer issues. Troubleshoot, replace parts, perform system upgrades and basic deployments, and keep abreast of Dell service offerings. Build positive customer relationships while escalating technical issues and developing deeper technical knowledge as you progress on the Field Service team in Hanoi.

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FursaFursa
Dell
Dell
12 hours ago

Field Service Engineer 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide on-site IT service and support for assigned accounts, planning and leading installations, performing break-fix support, and driving resolution of complex customer issues. Troubleshoot, replace parts, perform system upgrades and basic deployments, and keep abreast of Dell service offerings. Build positive customer relationships while escalating technical issues and developing deeper technical knowledge as you progress on the Field Service team in Hanoi.
Location: Hanoi
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Plan and lead installation services for assigned accounts.
  • •Provide timely on-site services including break-fix support and proactive maintenance.
  • •Diagnose and troubleshoot complex issues, seeking resolution and driving closure.
  • •Perform basic installation, parts replacement, system upgrades, and basic deployments.
  • •Support more senior specialists on complex deployments and establish positive customer relationships.

Key Requirements

  • •1–3 years of relevant technical experience in break-fix with a Bachelor Degree.
  • •Strong communication skills in English and Vietnamese.
  • •Strong technical aptitude and troubleshooting skills.
  • •Willingness to travel to client sites.
  • •Relevant Dell EMC product certification at Professional Specialist Level (desirable).
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationTroubleshootingAnalytical skillsCustomer relationship buildingProblem diagnosis
Certifications:Dell EMC product certification (Professional Specialist Level)
Languages:EnglishVietnamese
Tech Stack:Break-fixLinuxWindowsVMwareNetworking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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